Shipping policy

 

Shipping Policy for THChill Shopify Store

Effective Date: Aug 1st, 2024

Thank you for shopping with THChill. We strive to offer a seamless and reliable shipping experience for our customers. Please review our shipping policy below:

Shipping Availability:

- Shipping Locations: We ship to 48 states within the United States. Unfortunately, we do not ship to Idaho and North Dakota at this time.

- Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates:

- Standard Shipping: We offer standard shipping across the 48 eligible states. Shipping rates are calculated at checkout based on your location and order size.

- Estimated Delivery Time: Standard shipping typically takes 3-7 business days after your order has been processed, depending on your location.

Order Tracking:

- Once your order has shipped, you will receive an email notification with a tracking number that you can use to monitor the status of your shipment.

Shipping Restrictions:

- Restricted States: We do not ship to Idaho and North Dakota due to state regulations. If an order is placed for delivery to these states, it will be canceled, and a full refund will be issued.

Shipping Address:

- Please ensure that your shipping address is correct and complete when placing your order. We are not responsible for any delays or issues caused by incorrect or incomplete addresses.

Contact Us:

If you have any questions or concerns regarding your order or our shipping policy, please contact us:

- Phone: 14047310453

- Email: info@thchill.com

- Address: 116 Krog Street, Atlanta, Georgia, 30307

Thank you for choosing THChill! We appreciate your business and look forward to serving you.